Would you like to make a difference remotely? Are you courteus and reliable? Join our Donation Inbox virtual team! Be in charge of answering emails from our donors twice a week. You will gain valuable experience and make a tangible difference in the lives of vulnerable children and their families.

The role

• Monitor our donation inbox on an ongoing basis (available day at this stage: Thursday)
• Reply with courtesy to all queries with the help of our FAQ sheets (the donation inbox receives approximately 5-20 emails/day). This can be done at any time that suits you on that day.
• Liase with other members of the Inbox Team as required
• Excellent manners and writing skills essential

You will have the opportunity to:

• Be involved in a great community organisation that makes a difference to families in need.
• Gain valuable work experience, and a reference.

Organisational background

Big Group Hug, based in Melbourne, is a volunteer-driven, not-for-profit organisation that supports vulnerable and disadvantaged families in need, by providing new and pre-loved goods to help these families care for their children, aged from newborn to 16-year-old. Our core belief is that all children deserve the best start in life, so for us, the child is the focus of everything we do. Our team is made up of over 300 individuals/volunteers who are determined and committed to assisting every family who asks for help. We receive requests for specific and essential items through Case Workers, Maternal and Child Health Nurses or other professionals in the community.