Manoora Community Centre offer social support and inclusion programs as well as a drop-in space where community members can access resources (computers, phones etc.). External organisations also use the space for their business and to deliver programs. School children access the Centres after school and on holidays for educational support and play-based programs. The role will be working with community members of all ages, and will support the Team to provide direct service delivery with a client focus at Manoora Community Centre.

The position will also support the Community Support Officer to ensure that community members receive information about the most appropriate services or programs for their identified needs, considering their individual circumstances and the service resources available. Many of the clients accessing the centres are school aged children.

Role responsibilities ⁻ Greet community members on arrival and assist: • in supporting them with the QR Code • in directing them to activities at the Centre • in guiding them to the brochures stand

⁻ Engage with families and individuals through conversation or activities ⁻ Support community members to access service information or link with the community and development officer where appropriate ⁻ Participate in pre-brief and debrief at the beginning and end of each shift if requested ⁻ Assist in the packing and delivery of the Oz Harvest program ⁻ Assist with the preparation and delivery of community events under the direction of the community support officer as required (packing, unpacking, BBQs) ⁻ Maintain a clean and hygienic space ⁻ Pass on relevant information from, or about families/individuals at the Centre to staff respecting people’s privacy and always keeping confidentiality Inform staff of situations that present a risk to safety and well-being of any persons inside the Centre ⁻ Work with community members of all ages, and support the Team to provide direct service delivery with a client focus at the Centre