Sales and Customer Service • Provide high levels of customer service in line with Save the Children standards • Support and drive local promotional activities within the store • Handle Customer feedback when necessary and provide solutions where possible • Ensure stock is sold as per the ticket price People Management • Attend designated shifts as per the roster and notify Store Manager of absences • Maintain compliance with SCA policies and procedures • Maintain a high standard of personal presentation • Maintain confidentiality and privacy in matter relating to the store, customers, procedures and security Operations • Ensure a full understanding, have access to and comply with policies and procedures • Ensure Depot and surrounding areas are kept neat, secure and orderly at all times.

Stock Management • Sort goods as per stock management guide ensuring all processes are followed and pricing aligns with State pricing guidelines Health, Safety, Security and Risk Management Requirements • Act in a safe manner at all times, including complying with all safety instructions and training given at the workplace. • Participate in and contribute to Health and Safety awareness and improvements. • Comply with emergency evacuation procedures.