Main activities • Conducting process design/redesign activities and assisting with the development of implementation/change management plans. • Providing guidance and support on operational and process quality principles to stakeholders throughout the organisation. • Conducting internal process audits and compliance reviews to measure conformity to internal and external requirements and ensure required corrective action or business improvement opportunities are followed up. • Reporting on process improvement initiatives and audits. • Maintaining and improving the corrective action system, to ensure problems are recorded and preventative and corrective actions are identified and implemented effectively and timely with outstanding issues monitored.

Key skills • Broad knowledge of work processes and quality system requirements. • Knowledge of the importance of process and sound commercial practice. • Demonstrated initiative and proactivity. • Ability to develop innovative controls to reduce risk and fraud. • Strong written, verbal, communicating, and influencing skills. • Basic knowledge of process improvement methodologies such as Six Sigma, Lean, TQM, Kaizen, etc.

Internal contacts Management, Audit, Compliance, and Legal employees.

Typical experience At least 3-5+ years’ experience in quality, operations, or project management, coupled with relevant tertiary qualifications. May have certification in process improvement methodologies such as Lean, TQM, Kaizen, etc.