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Logo for Not-for-Profit & Charity Community Consultants (NFPCCC) & DCSS LGBTIQA+ and Indigenous Charity

Key responsibility areas

  • Leadership & Teamwork
  • Deliver high-quality customer service by leading and developing a team of staff and/or volunteers to provide a flexible model of service delivery, while meeting relevant performance and outcome indicators and achieving excellent consumer outcomes;
  • Lead your team by example; being yourself a respectful, professional,
  • a constructive and collaborative team member, who demonstrates flexibility to work across all areas as and when required;
  • Have the capacity to communicate effectively, in a range of mediums and a variety of settings, working toward best outcomes for consumers;
  • Demonstrate an ability to work effectively in a changing environment while supporting change within the team;
  • Demonstrate an innovative approach when responding to consumer choice and decision making;
  • Actively participate in Uniting’s staff and volunteer management
  • processes, such as supervision, coaching, constructive feedback, assistance with task prioritization, team meetings, performance reviews and professional development opportunities;
  • Promote a healthy workplace culture, including the development of
  • productive working relationships and a positive work-life balance

Service delivery

  • Manage the day to day operations of your team, ensuring all aspects of
  • service delivery is undertaken. At times this may require providing direct
  • support to consumers to facilitate social connections as per Support Plan


  • Identify opportunities for improvement and work with the leadership team to implement positive, innovative and creative change; whilst encouraging this in others;
  • Ensure individualized support plans reflect the principles of wellness,
  • enablement and consumer choice;
  • Ensure consumer and volunteer reviews are completed in a timely manner;
  • Develop and maintain strong working relationships with consumers, carers, volunteers, staff, key stakeholders and internal and external networks;
  • Identify, mitigate and report risk through identified channels and processes;
  • demonstrating an understanding of the individual, program and organisational risk, as well as an appropriate sense of urgency in risk reporting;
  • Understand and contribute to as required, your program budget and adhere to financial management processes, such as petty cash, invoicing,
  • reimbursements, etc.
  • Demonstrate the capacity to provide a high standard of reporting to key stakeholders as requested;
  • Maintain accurate and timely records in consumer/volunteer management systems;
  • Demonstrate excellent time management skills


  • Demonstrate highly developed verbal and written communication skills, with strong attention to detail;
  • Actively listen and respond to consumer, carers and volunteers with respect and professionalism;
  • Demonstrate the ability to work sensitively with individuals and maintain privacy and confidentiality.


  • Volunteer management
  • Working within a changing environment and the ability to adjust quickly to new processes;
  • Demonstrated planning, organizational skills and attention to detail;
  • Strong communication skills, computer skills, Microsoft Office, Google, Salesforce

Core selection criteria

  • Values alignment: the ability to demonstrate and authentically promote charity values;
  • Leadership: the ability to be flexible, innovative and proactive; leading by example to build a positive, collaborative and effective work environment;
  • Professionalism: maintain relationships with staff, consumers, volunteers and key stakeholders that are respectful, inclusive and collaborative; meet program performance indicators and targets; support the organisation to embed values and deliver on strategic goals;
  • Cultural Awareness: understand the importance of diversity and embed this within your team; advocate for a diverse and culturally rich workplace; foster inclusive practice;
  • Consumer Focus: prioritise the needs of the consumer; embed contemporary consumer-focused practice and seek innovative and creative ways to provide consumer choice.

Our Not-for-Profit Organisation is an Aboriginal Community Controlled Organisation. The filling of this position is intended to constitute a special measure under section 8(1) of the Racial Discrimination Act 1975 (Cth), and s12 of the Equal Opportunity Act 2010 (Vic) and s8(4) of the Charter of Human Rights and Responsibilities Act 2006 (Vic). Preference may be given during selection to suitably qualified applicants who identify as Aboriginal or Torres Strait Islander.

You can not apply for this role as it is no longer available.