The Boroondara Volunteer Resource Centre is advertising this volunteer role on behalf of Heide Museum of Modern Art.

About Heide:

Heide Museum of Modern Art (Heide) offers an inspiring, educational and thought-provoking experience of modern and contemporary art, architecture, social history and gardens.Heide presents 10-14 exhibitions per year, across five galleries, with associated publications, public and education programs. The Heide Collection comprises approximately 3,400 works in all media, and includes a significant representation of Australian modern art by key artists from the 1930s to the 1950s. It offers a perspective on modern and contemporary art practice, as well as Heide history.

About Visitor Services:

Under direction from the Visitor Services and Volunteer Program Manager, the Museum’s Visitor Services Volunteer Program aims to develop a team of dedicated individuals with a broad general understanding of Museum operations, focusing on front-of-house activities.

Position Description:

Primary focus of the position: To assist in the Museum’s daily front line operations including:

• the provision of information relating to exhibitions, admissions, retail and memberships
• the safety and security of visitors and artworks

Duties:

• Customer Service
• Provide a courteous, comprehensive and efficient information service to visitors covering:
• Current exhibitions and events
• Heide history, gardens and architecture
• Public and education programs
• Heide Store and Heide Membership
• Café Heide
• Emergency information
• Assist in the presentation of the Museum’s public spaces to the highest standards

Security and Safety:

Maintain vigilance and enforce regulations governing the protection and security of:

• Visitors and staff
• Works of art
• In the event of an emergency, assist with the Museum’s emergency response procedures

Occupational Health and Safety (OHS):

• Take reasonable care to maintain your own health and safety and that of other volunteers, staff, visitors and contractors
• Comply with all safe work practices and procedures that are adopted, developed, designed or otherwise implemented at the workplace and not interfere with or damage safety related equipment
• Report all hazards, incidents, accidents and near misses directly to your supervisor or through the hazard and incident reporting system

Heide Membership:

• Provide friendly, comprehensive and efficient information services to new and existing Heide Members

Retail:

• Assist with the operation of the Heide Store by maintaining an active knowledge of stock

Events:

Assist with Museum events during and outside normal business hours Ongoing training Attend ongoing training in the form of exhibition briefings, briefing notes and other training opportunities

Key selection criteria:

To achieve the purpose of the position, the following attributes are required:

• Demonstrated well developed interpersonal and communication skills
• Ability to work with minimum supervision and in a team environment
• Experience in museum/gallery/retail or customer service environment
• Basic computer skills including access to the internet
• An appreciation for cultural diversity and an ability to work with people from diverse backgrounds
• The capacity to provide an ongoing commitment of one 3.5 hour shift per fortnight. Shifts are Tuesday to Sunday 10:00am – 1:30pm or 1:30pm – 5:00pm.

Other relevant information:

• A minimum commitment of 2 years is preferred
• Information regarding Visitor Services shifts, exhibition briefings, newsletters, etc. will be electronic
• Following the completion of training, the successful applicant will be subject to a three month probationary period
• Training will be provided via induction, on the job and in ongoing seminars
• The successful applicant will be required to undergo a Victoria Police issued National Police check at the expense of the Museum

Reports to Visitor Services and Volunteer Program Manager.

Heide MOMA is an Equal Opportunity Employer. Applicants from diverse backgrounds are encouraged to apply. All applicants will be considered for appointment without regard to race, religion, gender, sexual orientation, age or disability.

Volunteer Information Evening Zoom:

Date: Tuesday 21 June 2023 Time: 6.00pm - 7.00pm Please register your attendance to receive a zoom link via the event on the Heide website.

We would be delighted to see you at the information evening.