KEY RESPONSIBILITIES

1. WORKSHOP FACILITATION MENTORS

• Facilitating workshops
• Supporting other workshop facilitators
• Supporting clients attending workshops
• 1 ON 1 SUPPORT MENTORS
• Providing 1 on 1 support to clients at workshops

2. CUSTOMER SERVICE

• Correspond with clients and stakeholders via email and phone
• Conduct inbound and outbound phone calls to clients and team members
• Maintenance of a CRM platform to ensure information is recorded, updated and accurate at all times

3. TRAINING AND PROFESSIONAL DEVELOPMENT

• Attending mentor training as required
• Attending team meeting as required

4. REPORTING AND TRACKING: -Maintain customer communication spreadsheet

-Other Requirements:

1. Must be proficient with MS Office Suite (Word, Excel, PowerPoint)
2. Proficient with Google Suite (Docs, Sheets, Gmail, Calendar)
3. Excellent spelling, punctuation and grammar
4. Excellent communication skills (written and oral)
5. Time management skills required
6. Ability to work as part of a collaborative team remotely
7. Attention to detail and a high level of accuracy
8. Organised and detail oriented
9. Service driven with excellent customer service skills
10. Creative problem solver and highly adaptable to client needs
11. 2+ years prior experience in a customer service role
12. Must be able to work with minimum supervision