Chelsea Community Support Services Inc. is a community based and managed not for-profit agency located in Chelsea. Core functions undertaken by the agency include the provision of emergency relief, material aid, tax help, information, support and referral. Key Position Objective: Community Support and Information Worker Duties and Responsibilities include but not limited to; Reception: • Receive clients at front counter • Answer telephone enquiries Interviewing: • To identify and assess clients’ needs utilising "helping interview" techniques and communication skills • To ensure that clients with specific communication needs have access to language specific communication assistance, i.e., Telephone Interpreting Service; large print; verbal/graphic information for clients who cannot read • Respect the client’s rights to: confidentiality, unconditional positive regard, self-determination and autonomy Provision of support: • Provide support options such as emergency relief; material aid; practical support (e.g. drafting letters, filling out forms); advocacy etc. as consented to by the client • Work with other agencies to gain additional supports for clients • Provide a "listening ear" • Referral: • Refer clients to agencies that can provide additional assistance • Information Provision: • To provide accurate and up-to-date information to clients by clearly identifying their information needs and accessing: • Agency brochures and pamphlets • Web resources Administration: • Follow established agency administration procedures • To record confidential client information accurately and legibly
• To accurately record the distribution of material assistance Other: • To comply with the policies and procedures of the agency • To assist in the maintenance of a clean and tidy shared workspace • Be available for rostered shifts • Be tolerant of difference and be able to relate to people from various socioeconomic levels and cultural backgrounds • To have good self-management skills • Possess literacy, writing skills and basic computer skills required by the role. • To possess conflict management and resolution skills • Be willing to develop new skills as required by the position • To be prepared to participate in two-way feedback as an integral process within the team environment

• Must be able to pack and unpack food, carry heavy bags of food and assist with delivery unloading.