- Location: Chelsea VIC
- Commitment: Regular - more than 6 months
- Category: Community Services
Minimum roster commitment of 6 hours per week
- People with disability
- Skilled Volunteers
- Work Experience
- Wheelchair Access
Type of work
- Education & Training
- Counselling & Help Line
- Administration & Office Management
Successful applicants will be required to attend training.
Approved expenses reimbursed
- Working with Children Check *
- National Police Certificate *
Ability to relate in non judgemental and compassionate manner to people with complex needs. This may include: unemployment, mental health issues, alcohol and other drugs problems, poverty, etc..
For applicants who successfully complete police check, agency orientation and trial period, there is a 6-day nationally accredited Community Information Worker training course (held over six weeks) with a cost associated to the volunteer: "Assess and Provide Services to Clients with Complex Needs".
Volunteers are required to support the mission and values of the agency.
* May be arranged via the Organisation. Details to be provided on expression of interest.
Chelsea Community Support Services Inc. is a community based and managed not for-profit agency located in Chelsea. Core functions undertaken by the agency include the provision of emergency relief, material aid, tax help, counselling, information, support and referral. Note: All interviews will be conducted over the phone. Successful applicants will not be placed until current COVID-19 restrictions are lifted.
Key Position Objective: Community Support and Information Worker
Duties and Responsibilities include but not limited to;
o Receive clients at front counter
o Answer telephone enquiries
o To identify and assess clients’ needs utilising "helping interview" techniques and communication skills
o To ensure that clients with specific communication needs have access to language specific communication assistance, i.e., Telephone Interpreting Service; large print; verbal/graphic information for clients who cannot read
o Respect the client’s rights to: confidentiality, unconditional positive regard, self-determination and autonomy
o Provision of support:
o Provide support options such as emergency relief; material aid; practical support (e.g. drafting letters, filling out forms); advocacy etc. as consented to by the client
o Work with other agencies to gain additional supports for clients
o Provide a "listening ear"
o Refer clients to agencies that can provide additional assistance
o To provide accurate and up-to-date information to clients by clearly identifying their information needs and accessing:
o Agency brochures and pamphlets
o Web resources
o Follow established agency administration procedures
o To record confidential client information accurately and legibly
o To accurately record the distribution of material assistance Other: o To comply with the policies and procedures of the agency o To assist in the maintenance of a clean and tidy shared workspace o Be available for rostered shifts o Be tolerant of difference and be able to relate to people from various socioeconomic levels and cultural backgrounds o To have good self-management skills o Possess literacy, writing skills and basic computer skills required by the role. o To possess conflict management and resolution skills o Be willing to develop new skills as required by the position o To be prepared to participate in two-way feedback as an integral process within the team environment