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Community Information and Support Worker - Chelsea

  • Location: Chelsea VIC
  • Commitment: Regular - more than 6 months
  • Category: Community Services
  • Time Required

    Minimum roster commitment of 6 hours per week

  • Suitable for
    • People with disability
    • Skilled Volunteers
    • Work Experience
    • Wheelchair Access
  • Type of work
    • Education & Training
    • Counselling & Help Line
    • Administration & Office Management
  • Training

    Successful applicants will be required to attend training.

  • Reimbursement

    Approved expenses reimbursed

  • Requirements
    • Working with Children Check *
    • National Police Certificate *

    Ability to relate in non judgemental and compassionate manner to people with complex needs. This may include: unemployment, mental health issues, alcohol and other drugs problems, poverty, etc..

    For applicants who successfully complete police check, agency orientation and trial period, there is a 6-day nationally accredited Community Information Worker training course (held over six weeks) with a cost associated to the volunteer: "Assess and Provide Services to Clients with Complex Needs".

    Volunteers are required to support the mission and values of the agency.

    * May be arranged via the Organisation. Details to be provided on expression of interest.

Chelsea Community Support Services Inc. is a community based and managed not for-profit agency located in Chelsea. Core functions undertaken by the agency include the provision of emergency relief, material aid, tax help, counselling, information, support and referral. Note: All interviews will be conducted over the phone. Successful applicants will not be placed until current COVID-19 restrictions are lifted.

Key Position Objective: Community Support and Information Worker

Duties and Responsibilities include but not limited to; Reception: o Receive clients at front counter o Answer telephone enquiries Interviewing: o To identify and assess clients’ needs utilising "helping interview" techniques and communication skills o To ensure that clients with specific communication needs have access to language specific communication assistance, i.e., Telephone Interpreting Service; large print; verbal/graphic information for clients who cannot read o Respect the client’s rights to: confidentiality, unconditional positive regard, self-determination and autonomy o Provision of support: o Provide support options such as emergency relief; material aid; practical support (e.g. drafting letters, filling out forms); advocacy etc. as consented to by the client o Work with other agencies to gain additional supports for clients o Provide a "listening ear" Referral: o Refer clients to agencies that can provide additional assistance Information Provision: o To provide accurate and up-to-date information to clients by clearly identifying their information needs and accessing: o Agency brochures and pamphlets o Web resources Administration: o Follow established agency administration procedures o To record confidential client information accurately and legibly
o To accurately record the distribution of material assistance Other: o To comply with the policies and procedures of the agency o To assist in the maintenance of a clean and tidy shared workspace o Be available for rostered shifts o Be tolerant of difference and be able to relate to people from various socioeconomic levels and cultural backgrounds o To have good self-management skills o Possess literacy, writing skills and basic computer skills required by the role. o To possess conflict management and resolution skills o Be willing to develop new skills as required by the position o To be prepared to participate in two-way feedback as an integral process within the team environment