Skills: Good communication skills; able to maintain confidentiality; able to respectfully offer support to families; respect and follow program procedures & policies; support and take direction from the co-ordinator.

Characteristics: Non-judgmental attitude, openness to personal development and learning; genuine interest in the wellbeing of others, able to be flexible, warm positive and reliable.

Benefits: Ability to communicate and interact with families who experience difficulties; objecting reporting techniques; work alongside co-ordinator; knowledge of local agencies; support work techniques and strategies.