Key Responsibilities

Working as part of the Spectator Services team to provide information and assistance to patrons at the Canberra International event. Duties include, but are not limited to:

• Assisting event patrons with finding seats, amenities and general tournament information;
• Assisting with monitoring access to accredited areas;
• Alerting First Aid of any emergency situations around the Event grounds;
• Assisting with directing patrons at various entry points around the Event;
• Ensuring all patrons experience world-class customer service.

Knowledge / Skills

• Demonstrate thorough knowledge and understanding of relevant guidelines and procedures.
• Demonstrate the ability to work effectively under pressure in a fast paced environment with conflicting tasks.
• Ability to maintain rapport with and meet the needs of the customers from a diverse range of cultural backgrounds.
• Excellent attention to detail.
• Demonstrate excellent communication and interpersonal skills.
• Demonstrate ability to maintain confidentiality and respond promptly and courteously to a range of both written and verbal requests and tasks.
• Excellent organisational and planning skills in managing workload in a busy and fast paced environment with conflicting demands.
• Demonstrate the ability to exercise sound judgement in decision-making.
• Player and tournament knowledge is highly desirable.
• The ability to speak languages other than English is highly desirable.

Service Expectations / Attributes

• Sense of urgency, responsibility and initiative.
• Ability to work effectively as a member of a team and contribute to a positive and successful work environment.
• Able to develop trust and accepts responsibility for self and others.
• Interacts positively with people in different situations and demonstrates integrity and respect towards others.
• Demonstrate the ability to remain calm and maintain control in stressful situations and fast paced environment.
• Demonstrate self- motivation and the ability to work independently.
• Flexible and adaptable to varying tasks and changing requirements of the area.
• Committed and dedicated to the requirements of the tournament.

Environmental / Health / Safety Responsibilities

1. Complies with Tennis Australia’s OH&S policies and procedures
2. Takes reasonable care for the safety of his/her own health and safety and that of other people who may be affected by their conduct in the workplace
3. Seeks guidance for all new or modified work procedures to ensure that any hazardous conditions, near misses and injures are reported immediately to the Manager
4. Participates in meetings, training and other environment, health and safety activities
5. Does not wilfully place at risk the health or safety of any person in the work place
6. Does not wilfully or recklessly interfere with or misuse anything provided in the interest of environment health and safety or welfare
7. Cooperates with Tennis Australia in relation to activities taken by TA to comply with OH&S and environmental legislation.
8. Participate in Return to Work Programs, as required to, across the organisation.

9. Adhere to COVID Safe protocols and procedures