Apis Canberra International 2020 - Player Services
Tennis ACTKey Responsibilities
This position is responsible for assisting the players, coaches, player guests and player representatives with tournament-related information and services. The role also assists with player arrangements and activities as directed by the Player Services Supervisor. Duties include but are not limited to: -Assist with the general set-up of the Player Services area in the lead up to the tournament. -Distribute and maintain a log of player items issued, including player guide, gift packs and entertainment guide. -Provide sight-seeing information and organise booking of tours, as required. -Direct player queries to the appropriate tournament areas. -Assist with the general pack-up of equipment and stationery at the conclusion of the tournament.
- Assist with practice court bookings.
- Provide a professional and friendly service at all times.
- Maintain player and tournament-related confidentiality at all times.
- Monitoring the cafe and player areas for player bags
Knowledge / Skills
-Player and tournament knowledge is highly desirable. -Demonstrate thorough knowledge and understanding of relevant accreditation guidelines and procedures. -Demonstrate the ability to work effectively under pressure in a fast paced environment with conflicting tasks. -Ability to maintain rapport with and meet the needs of the customers from a diverse range of cultural backgrounds. -Excellent attention to detail. -Demonstrate excellent communication and interpersonal skills. -Demonstrate ability to maintain confidentiality and respond promptly and courteously to a range of both written and verbal requests and tasks. -Excellent organisational and planning skills in managing workload in a busy and fast paced environment with conflicting demands. -Highly developed computer literacy with experience in the use of databases and Microsoft Office. -Demonstrate the ability to exercise sound judgement in decision-making. -The ability to speak languages other than English is highly desirable.
Service Expectations / Attributes
-Sense of urgency, responsibility and initiative. -Establish and maintain effective working relationships with co-workers, supervisors and staff. -Ability to follow directions and adapt to new processes. -Ability to work effectively as a member of a team and contribute to a positive and successful work environment. -Able to develop trust and accepts responsibility for self and others. -Interacts positively with people in different situations and demonstrates integrity and respect towards others. -Demonstrate the ability to remain calm and maintain control in stressful situations and fast paced environment. -Demonstrate self- motivation and the ability to work independently. -Flexible and adaptable to varying tasks and changing requirements of the area. -Committed and dedicated to the requirements of the tournament. -Comply with the Canberra International high standard of personal presentation and hygiene.
Environmental / Health / Safety Responsibilities
- Complies with Tennis Australia’s OH&S policies and procedures
- Takes reasonable care for the safety of his/her own health and safety and that of other people who may be affected by their conduct in the workplace
- Seeks guidance for all new or modified work procedures to ensure that any hazardous conditions, near misses and injures are reported immediately to the Manager
- Participates in meetings, training and other environment, health and safety activities
- Does not wilfully place at risk the health or safety of any person in the work place
- Does not wilfully or recklessly interfere with or misuse anything provided in the interest of environment health and safety or welfare
- Cooperates with Tennis Australia in relation to activities taken by TA to comply with OH&S and environmental legislation.
- Participate in Return to Work Programs, as required to, across the organisation.