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Volunteer Crisis Supporter

  • Location: Perth WA
  • Commitment: Regular - more than 6 months
  • Category: Health
  • Time Required

    by mutual arrangement one evening shift each month

  • Suitable for
    • People with disability
    • Wheelchair Access
  • Type of work
    • Counselling & Help Line
  • Training

    Lifeline’s training equips volunteers with skills and knowledge to provide short term support.

  • Requirements
    • National Police Certificate *
    • Working with Children Check *

    Skills and Knowledge
    • Computing skills (internet, email, data entry, navigation)
    • Strong verbal and written English communication skills
    Personal Characteristics
    • Possession of and an ability to express empathy and respect for others
    • Ability to establish good initial contact with an unknown person in a non-face-to-face environment
    • A strong sense of self and self-awareness
    • A willingness to accept feedback and to respond reflectively
    • A capacity to understand and help others while maintaining clear boundaries of responsibility
    • Openness to diversity
    • Emotional resilience / Sound mental health
    • Enthusiasm
    • Willingness to learn
    • Ability to assert oneself and willingness to speak up
    Other requirements
    • A cleared National Criminal Record Check (NCRC) prior to the confirmation of student entry and bi-annually during engagement with Lifeline in any Crisis Support capacity
    • Working with Children check
    • Must be over 18 years of age at the time of application
    • Must be an Australian resident
    • To abide by Lifeline WA Code of Conduct at all times

    * May be arranged via the Organisation. Details to be provided on expression of interest.

An opportunity has become available for shifts during peak periods for the 13 11 14 crisis support service. Candidates will be committed to the delivery of quality telephone crisis support on an ongoing basis. Our service is located in Perth and we are leading providers of crisis support to Australians in need.

Who is Lifeline WA looking for? We are looking for mature, dedicated and highly motivated people to commit to a weekly shift during our peak times of: Friday evenings 6pm-10pm Saturdays (open between 10am-6pm) for a 4 hour shift Sundays (open between 8am-4pm) for a 4 hour shift In addition to regular shifts, Crisis Supporters are requested to contribute to public holiday coverage. As we are open 365 days of the year.

Due to the involved and comprehensive nature of this nationally recognised training, you must be available at the WA centre for a minimum of 24 months, including attendance at regular group and individual supervision sessions and professional development. This is a substantial commitment, and the first step for candidates is to attend an information session where we detail the training and ongoing requirements.