Key Position Objective: · To provide information, support and referral services to clients in a confidential and impartial manner, at all times maintaining the clients right to make their own choices and decisions, whilst operating within Organisation policies, procedures and standards and the relevant Government legislation, laws and Acts.

Duties and Responsibilities: Interviewing: · To identify and assess clients’ requests/needs personally or by phone, by providing practical support if required (for example, drafting letters, filling out forms), crisis intervention, advocacy and negotiation support as required and as appropriate. · To refer clients to other agencies that can provide assistance and support to best meet their needs. Information Provision: · To provide accurate up-to-date information to clients by accessing organisation information resources, for example, Internet databases and/or written material.

Administrative: · To accurately record details of enquires handled via case record sheets, statistical collection forms and other information collection forms as required. · To follow established administrative organisation procedures as per organisation requirements. · To be available for interviewing duties on a regular basis (one session per week).