With the ever-growing stresses of daily life and increasing numbers of calls to Lifeline's national crisis line, there is always a need for more Telephone Crisis Supporters (CSs) to assist help-seekers with a wide variety of issues, including loneliness, relationships, domestic violence, abuse, gambling, drugs and alcohol, mental health, grief and loss, and suicide.

With the ever-growing stresses of daily life and increasing numbers of calls to Lifeline's national crisis line, there is always an urgent need for more Crisis Supporters (CSs) to assist help-seekers with a diverse variety of issues, including loneliness, relationships, domestic violence, abuse, gambling, drugs and alcohol, mental health, grief and loss, and suicide.

What is involved in being a Lifeline Crisis Supporter?

• Following a recruitment process, you will undertake a 3-month training course to become a qualified Crisis Supporter on our phones, answering calls to Lifeline's 13 11 14 national crisis line.

• You will listen compassionately to what's going on for the help-seeker.

• If needed, you will support the caller to make a safety plan

• You will be part of an essential frontline team of 260 CSs working at our centre in Gordon, which in 2020 answered over 99,000 calls -- 11% of all national calls.

Benefits:

• Volunteer locally and have an impact nationally

• Give back to the community

• Develop new skills for personal and professional growth

• Offer hope to people in crisis

• Connect socially with other volunteers and make new friends

• Join the vibrant Lifeline community and be part of Lifeline's mission to save lives from suicide