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Customer Service and Retail Assistance

Puffing Billy Railway
Logo for Puffing Billy Railway

Puffing Billy Railway is located in the beautiful Dandenong Ranges and runs from Belgrave to Gembrook. Trains run every day of the year with the exception of Christmas Day. We are easy to get to by train, bus and car (we have free reserved parking for our volunteers).

As part of the Puffing Billy Railway Refreshment Services Team you will be trained in all aspects of our retail procedures including, but not limited to:-

  • Excellent customer service (always our highest priority);
  • Coffee making with our Lavazza Pod coffee machines;
  • Register, cash control, and EFTPOS procedures;
  • Serving of food and drinks;
  • Stock handling and stocking of our souvenir displays, fridges and shelves; and
  • Selling Puffing Billy Railway and Thomas the Tank souvenirs including books, clothes, DVD's and other exciting memorabilia.

Puffing Billy Railway volunteers receive discount on train tickets and most items in our retail shops.

Puffing Billy Railway aims to provide a fun, relaxed and happy environment to volunteer in. We have a Volunteer Services Team whose role is to support our volunteers and assist in making your volunteering experience positive and enjoyable.

To apply to be part of our Puffing Billy Railway family in our Refreshment Services Team please click on the 'Expression Interest' icon.

You can not apply for this role as it is no longer available.