The Telecross Volunteer caller is responsible for making telephone calls to Red Cross clients at a prearranged time. The role also involves recording and advising Red Cross if clients do not respond to phone calls. The position is voluntary.
Key responsibilities:  -Provide a brief and friendly call to clients as rostered  -Keep records of calls made and unanswered calls  -Respond to unanswered calls in accordance with procedures  -Ensure the confidentiality of the client is maintained at all times  -Attend Red Cross orientation and Telecross training as required Skills needed:  -Ability to communicate effectively with a broad range of people, particularly by phone  -Ability to maintain client’s right to privacy, dignity and confidentiality  -Demonstrate empathy for people who are frail, aged or who have a disability  -An understanding of issues relevant to the frail, aged and disabled