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Volunteer Operations Director (Charity Community Consultants) Diversity & Inclusion

  • Location: Across: Banyule VIC, Docklands VIC, Hawthorn VIC, Melbourne VIC, St Kilda VIC, Canberra ACT, Sydney Domestic Airport NSW
  • Commitment: Regular - more than 6 months
  • Category: Community Services
  • Time Required

    10+ hours per fortnight (negotiable)

  • Suitable for
    • People with disability
    • Skilled Volunteers
    • Centrelink Volunteers
    • Online & Remote Volunteers
  • Type of work
    • Accounting & Finance
    • Fundraising & Events
    • Governance, Boards & Committees
    • Administration & Office Management
    • Marketing, Media & Communications
    • Research, Policy & Analysis
  • Training

    • Fair Work Ombudsman Training • Council of Social Services Training • Aboriginal and Torres Strait Islander Community Training • Mandate Report Training • Basic Governance Knowledge Training etc.

  • Reimbursement

    Negotiable

  • Requirements
    • Working with Children Check *
    • National Police Certificate *
    • Driver's Licence (C)

    • Australian Citizenship/Permanent Resident/New Zealand Citizenship
    • Supportive to the Aboriginal and Torres Strait Islander Communities
    • Supportive to the Lesbian, Gay, Bisexual, Transgender, Intersex, Queer, Asexual or other gender and sexual diversities (LGBTIQA+) Communities
    • Culturally and Linguistically Diverse (CALD)
    • Have sound Business, Charities and Not-for-Profit experience
    • Have competent knowledge and skills with basic Technology, Google Suite, Web designs and browsers, etc.
    • Ability to communicate honestly and transparency, with sound knowledge and ability to speak and write in English.
    • Relevant Qualifications and Certificates/Registrations;
    • Minimum of 3 years of relevant experience within Australia;
    • Great communication and listening skills;
    • Ability to commit the required time for the position and be able to commit to a 12-month position (minimum);
    • Upon engagement, you will be required to have or obtain a Working with Children Check (WWCC) and a National Police Check (NPC), which is conducted alongside our partnered charity agency.

    * May be arranged via the Organisation. Details to be provided on expression of interest.

Main activities • Directing the development, implementation and ongoing enhancement of organisational processes. • Contributing to the overall business direction and strategy by recommending improvements to customer service. • Preparing and analysing operational and management reports monitoring the effective delivery of organisational KPI's. • Reviewing financial statements, sales and activity reports and other performance data to measure productivity. Determining areas needing cost reduction and process improvement. • Managing the day to day running of the operations team. • Building relationships between the operations and support divisions and ensuring business units receive adequate operational support. • Ensuring that all customer enquiries are resolved in a timeframe that meets established service level agreements. • Building and maintaining effective working relationships with internal and external clients.

Key skills • Excellent written and oral communication skills. • Excellent customer service skills. • Strong negotiation skills. • Ability to develop and implement a system, process or procedure for effective utilisation of resources.

Internal contacts Chief Executive Officer, Chief Financial Officer, Chief Operating Officer, Operations team, Corporate Support Functions.

External contacts Suppliers, Clients/Customers.

Typical experience 7 - 10 years of operations experience, coupled with relevant tertiary qualifications.


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