CUSTOMER SERVICE: · Correspond with clients and stakeholders via email and phone · Conduct inbound and outbound phone calls: answering phone enquiries · Follow up on all customer inquiries, send thank you notes and reminder emails · Helping clients and volunteers complete forms · Maintenance of a CRM platform to ensure information is recorded, updated and accurate at all times MEETING AND WORKSHOP PREPARATION · Booking meetings · Sending board papers · Coordinating workshops · Reporting on workshop attendance MARKETING AND PROMOTIONS: · Assist with brand promotion and network expansion efforts BUSINESS WRITING · Writing business emails · Conduct formatting in MS Word REPORTING AND TRACKING: · Maintain customer communication spreadsheet