Volunteers will be expected to coordinate and collaborate with reception caregivers by responding to other general enquiries from the public. This includes knowing basic information about the hospital, and being familiar with brochures, signage and key locations. (Induction on appointment of the position). Escort patients to the correct service / ward. Assist patients with wheelchairs, crutches, walking frames or other mobility problems and to their destination. Seek appropriate support for patients requiring assistance. Be continually attentive to the needs of visitors. Be proactive in offering to help those who might need assistance. Go the “extra mile” and offer to show them to their destination or walk them to the elevators. Be understanding if your offer of help is declined. Be vigilant in maintaining a neat and tidy area and always displaying the highest standards of professionalism. Assist patients or visitors to phone at reception for a taxi or family as required. Be able to prioritise all calls upon your time, and in particular have a patient-centred focus.