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Customer Journey Mapping - Marketing Volunteer

  • Location: Manning WA
  • Commitment: Regular - more than 6 months
  • Category: Seniors & Aged Care
  • Type of work
    • Marketing, Media & Communications
  • Requirements
    • National Police Certificate *

    Relevant marketing, communication or other business qualifications •
    Experience in developing customer journey map s • Experience in customer
    engagement, insights, experience and service programs, improvement or
    processes • Passion for volunteering and not for profit section aligning to
    Southcare’s Purpose and Values • Demonstrated ability to use customer
    journey mapping tools • Excellent verb al and written skills • Demonstrated
    ability to work effectively in a team • National Police Certificate that meets the
    requirements of the Aged Care Act.

    * May be arranged via the Organisation. Details to be provided on expression of interest.

Develop customer journey maps for different customer types across aged care service area • Develop journey maps for key influencers across aged care service area • Identify p ain points and opportunities from customer journey map s to imp rove customer experience across all channels and touch points providing actionable insights for operations and marketing team to address • Consult and collaborate with key representatives within the business to gain understanding of customer journey • Build governance process for Customer Journey Map providing team with robust process and continuous use of maps in decision making • Working with others in line with the Southcare Values • Communicating in a respectful and professional manner • Use basic conflict resolution principles to hand le situations in the workplace • Cod e of behaviour, conduct and values is adhered to at all times • Participate in team and individual meetings as required • Ensure own safety b y adhering to Southcare OH S policies and procedures • Contribute to a safe and non-discriminatory workplace • Report any accidents, incidents or hazard s in line with the relevant policies and p rocedures. • Investigate reported accidents, incidents and near misses logged b y home care workers