• Develop customer journey maps for different customer types across aged care service area

• Develop journey maps for key influencers across aged care service area

• Identify pain points and opportunities from customer journey maps to improve customer experience across all channels and touch points providing actionable insights for operations and marketing team to address

• Consult and collaborate with key representatives within the business to gain understanding of customer journey

• Build governance process for Customer Journey Map providing team with robust process and continuous use of maps in decision making

• Working with others in line with the Southcare Values

• Communicating in a respectful and professional manner

• Use basic conflict resolution principles to handle situations in the workplace

• Code of behaviour, conduct and values is adhered to at all times

• Participate in team and individual meetings as required

• Ensure own safety by adhering to Southcare OHS policies and procedures

• Contribute to a safe and non-discriminatory workplace

• Report any accidents, incidents or hazards in line with the relevant policies and procedures.

• Investigate reported accidents, incidents and near misses logged by home care workers