Tasks and duties

• Understanding all services currently offered by the organisation and its providers.
• Developing and maintaining customer relationships.
• Responding to customer enquiries over the phone, in person and via email.
• Creating regular reports on service levels and requirements.
• Evaluating overall service level and implementing continuous improvement tactics.
• Meeting with clients to evaluate needs and recommend appropriate services.
• Performing regular follow-ups with clients to ensure ongoing satisfaction.
• Resolving client issues in person, over the phone and via email.
• Using office computer software to enter data into databases and review and draft documents.
• Using Customer Relationship Management (CRM) software to manage client relationships.

Service Coordinators are highly organised and have strong administrative and communications skills. They interact with customers daily and use a range of computer software.