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Service Coordinator (Not-for-Profit & Charity - Community Justice Organisation)

  • Location: Across: Melbourne VIC, Hawthorn VIC, Camberwell VIC, Banyule VIC, Sydney NSW, Canberra ACT
  • Commitment: Regular - more than 6 months
  • Category: Community Services
  • Time Required

    10 hours per week/fortnight (Negotiable)

  • Suitable for
    • People with disability
    • Families with Children
    • Skilled Volunteers
    • Centrelink Volunteers
    • Online & Remote Volunteers
    • Wheelchair Access
  • Type of work
    • Education & Training
    • Counselling & Help Line
    • Accounting & Finance
    • Fundraising & Events
    • IT & Web Development
    • Translating & Interpreting
    • Governance, Boards & Committees
    • Tutoring & Coaching
    • Mediation & Advocacy
    • Administration & Office Management
    • Marketing, Media & Communications
    • Research, Policy & Analysis
    • Companionship & Social Support
    • Writing & Editing
    • Disability Support
  • Training

    Every volunteer in DCSS Australia will undertake the training free of charge: - Fair Work Ombudsman (FWO); - Council of Social Services (QCOSS); - Mandate Report Training, for both Victoria and New South Wales; - Others as required and or negotiated.

  • Reimbursement

    Negotiable

  • Requirements
    • Working with Children Check *
    • National Police Certificate *

    Every application is based on merit, we have minimum standards which must be met by every candidate and position to work with our organisation.
    1. Australian Citizenship/Permanent Resident;
    2. Relevant Qualifications and Certificates/Registrations;
    3. Minimum of 3 years of relevant experience within Australia;
    4. Great communication and listening skills;
    5. Ability to commit the required time for the position and be able to commit to a 12-month position (minimum);
    6. Upon engagement, you will be required to have or obtain a Working with Children Check (WWCC) and a National Police Check (NPC), which is conducted alongside our partnered charity agency.

    * May be arranged via the Organisation. Details to be provided on expression of interest.

Tasks and duties

  • Understanding all services currently offered by the organisation and its providers.
  • Developing and maintaining customer relationships.
  • Responding to customer enquiries over the phone, in person and via email.
  • Creating regular reports on service levels and requirements.
  • Evaluating overall service level and implementing continuous improvement tactics.
  • Meeting with clients to evaluate needs and recommend appropriate services.
  • Performing regular follow-ups with clients to ensure ongoing satisfaction.
  • Resolving client issues in person, over the phone and via email.
  • Using office computer software to enter data into databases and review and draft documents.
  • Using Customer Relationship Management (CRM) software to manage client relationships.

Service Coordinators are highly organised and have strong administrative and communications skills. They interact with customers daily and use a range of computer software.


You can not apply for this role as it is no longer available.