Tasks and duties

• Planning and managing a company’s day-to-day operations.
• Reviewing and updating Standard Operating Procedures (SOPs).
• Maintaining operational quality controls and managing risks.
• Assessing business strategies and their operational impact.
• Devising methods for meeting company benchmarks and goals.
• Reporting on Key Performance Indicators (KPIs) such as turnaround times and accuracy.
• Reducing company operating costs and improving processes.

The role of Chief Operating Officer is multi-dimensional. They need to have a solid understanding of business and finance, as well as strong people leadership and risk management skills.