Volunteer Support Officer (Not-for-Profit & Charity Community Consultants)

Not-for-Profit & Charity Community Consultants (NFPCCC) & DCSS LGBTIQA+ and Indigenous Charity

Tasks and duties

Responding to enquiries about an issue, project or service over the phone, in person and via email.
Providing information, assistance and support to customers.
Logging information about enquiries, issues and complaints.
Assisting with the preparation of reports.
Gathering information about products and services.
Performing general administrative duties such as filing, copying, filling out paperwork.
Escalating complex issues to management.
Assisting in the monitoring of schedules, budgets and timelines.
Issuing invoices and reviewing incoming invoices against goods and services provided.
Creating and updating customer databases.

You can not apply for this role as it is no longer available.

Banyule VIC, Docklands VIC, Doncaster VIC, Hawthorn VIC, Melbourne VIC, Queensland / Remote Friendly
Regular - more than 6 months
Community Services

Type of work

Administration & Office Management, Companionship & Social Support, Counselling & Help Line, Disability Support, Mediation & Advocacy, Research, Policy & Analysis, Tutoring & Coaching, Writing & Editing

Suitable for

Centrelink Volunteers, Families with Children, Groups of 10 or more, People with disability, Skilled Volunteers, Wheelchair Access

Training

• Fair Work Ombudsman Training • Council of Social Services Training • Aboriginal and Torres Strait Islander Community Training • Mandate Report Training • Basic Governance Knowledge Training etc.

Time required

10+ hours per fortnight/month (negotiable)

Reimbursement

Negotiable

Requirements

Driver's Licence (C)
National Police Certificate
Working with Children Check

• Australian Citizenship/Permanent Resident/New Zealand Citizenship • Supportive to the Aboriginal and Torres Strait Islander Communities • Supportive to the Lesbian, Gay, Bisexual, Transgender, Intersex, Queer, Asexual or other gender and sexual diversities (LGBTIQA+) Communities • Culturally and Linguistically Diverse (CALD) • Have sound Business, Charities and Not-for-Profit experience • Have competent knowledge and skills with basic Technology, Google Suite, Web designs and browsers, etc. • Ability to communicate honestly and transparency, with sound knowledge and ability to speak and write in English. • Relevant Qualifications and Certificates/Registrations; • Minimum of 3 years of relevant experience within Australia; • Great communication and listening skills; • Ability to commit the required time for the position and be able to commit to a 12-month position (minimum); • Upon engagement, you will be required to have or obtain a Working with Children Check (WWCC) and a National Police Check (NPC), which is conducted alongside our partnered charity agency.

See all opportunities from Not-for-Profit & Charity Community Consultants (NFPCCC) & DCSS LGBTIQA+ and Indigenous Charity

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