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Logo for St John of God Murdoch (Supported by Volunteer Melville!)

Coordinate and collaborate with reception caregivers by responding to other general enquiries from the public. This includes knowing basic information about the hospital, and being familiar with brochures, signage and key locations. (Induction on appointment of the position).  Escort patients to the correct service / ward.  Assist patients with wheelchairs, crutches, walking frames or other mobility problems and to their destination. Seek appropriate support for patients requiring assistance.  NOTE – patients should never be lifted into or out of a wheelchair or a car.  Be continually attentive to the needs of visitors. Minimise distractions that might make you less attentive ( ie reading the newspaper or chatting to friends ).  Be proactive in offering to help those who might need assistance. Go the “extra mile” and offer to show them to their destination or walk them to the elevators.  Be understanding if your offer of help is declined.  Be vigilant in maintaining a neat and tidy area and always displaying the highest standards of professionalism. Remember that most of a visitors impressions about our hospital will come in the first 15 Steps when they enter the building. You are one of the stewards of that zone and your efforts will set the standard for their visit. (Please note; Volunteers will locate themselves at the lifts, not entrance).

The volunteer should only be guiding them and they should be able to move themselves without assistance. If lifting is requested then a nurse or allied health caregiver should be called.  Assist patients or visitors to phone at reception for a taxi or family as required.  Be able to prioritise all calls upon your time, and in particular have a patient-centred focus.  Respect the confidentiality of everyone at all times. In such a responsible position, volunteers are asked to respect privacy of any patient records, medical conditions and patient locations they come in contact with, and treat as private any information passed on to volunteers by the public.

WHAT ARE SOME OTHER KEY RESPONSIBILITIES? •  Sign in and out for your shift in Admin 3 •  Use handwash frequently when on duty, including when you start / finish and before / after any personal breaks. •  Wear your name badge and shirt identifying you as a volunteer •  Act at all times in a professional, respectful and quiet manner •  Notify the Volunteer coordinator if you are unable to attend for your rostered shift so a replacement can be found. • Wheelchair certificate is essential. Training will be offered.

NOTE: Volunteers are not rostered on Public Holidays

You can not apply for this role as it is no longer available.