Key Areas of Accountability include:-

SALES & CUSTOMER EXPERIENCE: Provide high levels of online customer service in line with Save the Children standards, Optimise online offerings, with direction from Retail Online Operations Manager, Handle Customer feedback when necessary and provide solutions where possible, with support from Retail Online Operations Manager, Ensure stock pricing is consistent across online platforms

PEOPLE MANAGEMENT: Attend designated shifts as per the roster and notify Retail Online Operations Manager of absences, Maintain compliance with SCA policies and procedures, Maintain a high standard of personal presentation, Maintain confidentiality and privacy in matter relating to the online shops, customers, procedures and security Operations, Ensure a full understanding, have access to and comply with policies and procedures, Ensure Depot and surrounding areas are kept neat, secure and orderly at all times.

STOCK MANAGEMENT: Sort goods as per stock management guide ensuring all processes are followed and pricing aligns with Retail Online pricing guidelines and Retail Online Guideline standards, Health, Safety, Security and Risk Management Requirements, Act in a safe manner at all times, including complying with all safety instructions and training given at the workplace, Participate in and contributeto Health and Safety awareness and improvements, Comply with emergency evacuation procedures, Report all incidents and injuries and potential hazards in a timely manner, Be aware of, and consider, the risks associated with your everyday work and apply appropriate mitigation measures