At the heart of The Port Lincoln Salvation Army  is a passion to support the basic needs of individuals experiencing disadvantage and communities in times of difficulty.  The Reception and Meet and Greet volunteer provides the initial point of contact for clients accessing Community Support Services for Emergency Relief.  The Meet and Greet volunteer will greet clients, promoting the welcoming environment of The Salvation Army and direct them to their appointment with our Case Workers, refer clients to other services, or provide food parcels of other forms of material aid relief in addition to providing general reception duties.

As the centre is open 8:45am to 2:45pm - Mondays and Wednesdays the time requirements for this role are non-negotiable, however the role is suitable for job share. Please advise if you are available for either Monday or Wednesday or both in your expression of interest.

Personal Qualities/Attributes Required for Role:

• Treats others with respect and dignity and supports all policies and decisions of the TSA
• Respects differences and is non-judgemental of clients, staff or other volunteers
• Is optimistic and remains calm and focused on the task at hand when faced with crises and difficult situations
• Treats all clients with respect and empathy and is mindful of the impact of their role on marginalised clients
• Is reliable, trustworthy, credible and truthful and displays integrity in all dealings
• Presents a personal image and behaviour appropriate to the work environment and recognises impact of own behaviour and emotions on others

Generic Role Competencies:

• Listens attentively, is courteous and adapts style to clients
• Respects differences in culture, styles and views of others and respectfully provides own point of view
• Promotes TSA in all interactions and supports effective integration of corps and social programs
• Identifies and analyses client needs and respects boundaries and limits of own role and capabilities
• Prioritises and performs role and responsibilities efficiently
• Gathers appropriate information and understands the impact of decisions and acts to resolve issues promptly

Additional requirements:

• Experience in Reception and Meet and Greet roles and customer service preferred but not essential
• Complete The Salvation Army's volunteer registration process
• Working with Children Check (WWCC)
• Current Criminal History Check (Police Check) required undertaken by The Salvation Army at no cost to applicant
• Complete TSA induction modules and any other training as required