The Role Symes Grove Residential Aged Care is a fully-accredited aged care facility strengthened by a team of value-driven professionals who sincerely care about what they do and what they bring to our organisation and residents.

To maintain this high level of service, we require the support of volunteers, and are currently looking for a Volunteer Concierge. This role will see you support our Reception staff with a variety of tasks including assisting visitors to sign in/out and direct as needed, assistant staff with visitor appointments, general filing and other administration tasks.

Skills & Qualities • Excellent customer service, interpersonal and verbal communication skills • Willing to “Make a Difference” within their local community • High level of organisational skills and able to communicate with a wide range of stakeholders • Ability to display genuine empathy • Ability to use initiative, take direction and contribute to the team • Reliable, flexible and motivated • High attention to detail • Ability to see a task/duty to the final stages and close • Actively participate in professional development as appropriate or required for the position • Understand and respect confidentiality and privacy of clients and Anglicare • Maintain professional boundaries and work within the policies and procedures of Anglicare • Respect, care and courtesy towards others

Expectations • Availability – at least one shift (5 hours) per week between 9am to 2pm on Mondays, Tuesdays, Wednesdays or Fridays. • Consistency and reliability – willing to commit to an ongoing basis • Confidentiality & Professional Boundaries– this is critical to us and you will need to sign a Statement of Agreement • Two (2) referees – who are not relatives and can verify your character and interaction in the community (ie. Work Colleague, Church Elder, Community Leader , Doctor or other Professional) • National Police Certificate – undergo a national police check and we will coordinate and pay for this to be processed