At Gomo we are dedicated to building exceptional communities in Africa by empowering young women with the resources to change their future. To do this, we are creating opportunities for young women to build their skills and transform their lives and the communities they live in.

Responsibilities and Duties

• Administration of Office 365 and all applications.

• Creation of new user accounts with guidance from the People & Culture team, and monitoring of outgoing accounts – ensuring all data has been received prior to account deletion 

• Creation and maintenance of groups

• Develop support materials for all users, with assistance from the Chief Technology Officer 

• Manage the record keeping system and capacity monitoring e.g. storage on SharePoint 

• Assist Gomo Foundation volunteers on device connectivity e.g. mobile phones, laptops and general IT software support issues e.g. Anti-Virus and Malware/Adware software 

• Assist the Managers on SharePoint queries e.g. file location and storage. 

• Participate in IT and whole team meetings as scheduled.

• Develop and measure operational processes to ensure that teams can deliver their work efficiently, regularly identifying opportunities for continuous improvement 

• Providing infrastructure support and participate in transition activities relating to future implementations e.g. Salesforce

Skills**, **Experience** and Personal Attributes**

• Formal study or training of Microsoft systems administration and support. 

• Previous experience in general IT and web browser software support with Internet Explorer, Fire Fox and Google Chrome desktop, laptop and mobile devices. 

• Experience with monitoring IT user queries and supporting users 

• Advanced skills in development of documentation for software implementation and support, user guides

• Proactive, passion, energy and commitment 

• Strong organisational and communication skills 

• Ability to think outside the square, be a self-starter, work autonomously and work to deadlines 

• Able to work remotely within flexible hours

• Be comfortable with and available for phone and video conferencing meetings given all volunteers work remotely.