Purpose of the Position:

• To provide dementia customers with group activities in their areas of interest

Main Duties:

• Deliver a weekly group session, in your area of expertise, to our customers in our dementia respite groups
• Record feedback and concerns within database
• Demonstrate friendly and inclusive communication
• Ensure any concerns are delivered to the Service Manager as soon as possible

Other Responsibilities:

• Respect clients privacy and confidentiality (i.e. anything raised by the customer must not be discussed with anyone other than staff members)
• To make the Aged and Communities team aware of customer feedback for continuous improvement.
• To advise Aged and Communities service manager should you are unavailable for your rostered shift
• To bring to the attention of the Aged and Communities service manager any customer concerns that may need attention (it is not the responsibility of the volunteer to follow up these issues)
• Comply with WHS regulations and volunteer policy

Skills and Personal Qualifications:

• Appropriately qualified in area of expertise you are wanting to provide
• A caring attitude towards older people and those living with a disability Ability to work effectively as part of a team
• Good communication skills

Benefits of this position:

• Enrich the quality of an older person’s life