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Client Services Coordinator (Not-for-Profit & Charity - Community Justice Organisation)

Diverse Communities & Social Services (DCSS Australia) | Community Justice & Social Services Charity
Logo for Diverse Communities & Social Services (DCSS Australia) | Community Justice & Social Services Charity

Client Services Coordinator will assist the Client Services Manager in coordinating all client service initiatives and programs for DCSS Australia Inc. The Client Services Coordinator is also responsible for the day to day coordination of volunteers and clients to ensure smooth service delivery.  He / She will also assist the Manager with development and review of Client service policies and procedures, student placements and training.

In this role, you will be joining an organisation of passionate volunteers offering empathic and unique personalised services within the community. Key responsibilities include: • Working closely and building collaborative networks with volunteers, clients and consultants to ensure the smooth delivery of service while meeting operational objectives. • Contributing to the development, implementation, and monitoring of Client Services initiatives, policies, and procedures based on relevant legislation and contemporary service management practices. • Active involvement in the client services recruitment process along with HR • Assist the Manager in monitoring staff and their performance and coordination of internal training programmes along with HR. • Administration duties including maintaining calendars of Client services team; compiling reports and maintaining records; arranging meetings, etc.

Skills & Qualifications • Tertiary qualification or Certificate IV in Social work, Psychology, Law or relevant field is highly desirable.

Experience • 2+ years of experience as an Australian Social Worker/Psychologist/Lawyer/etc. with proven experience in officer/advisor / Manager position. • Proven ability to interpret legislation, regulations, policies and procedures. • A high level of ability to interact proactively with management and staff at all levels of the organisation in the resolution of Service delivery issues.

Knowledge & Skills • A well-developed knowledge of Client Service functions and procedures • Outstanding organisational and time-management abilities. • Problem-solving and decision-making aptitude, including being able to identify issues and resolve in a timely manner. • Excellent interpersonal and communication (written & oral) skills. • Advanced computer literacy in MS office software.

You can not apply for this role as it is no longer available.