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Customer Care Volunteer

  • Location: Evandale TAS
  • Commitment: Regular - more than 6 months
  • Category: Other
  • Time Required

    The Customer care programe operates 7 days per week with 2 x 3 hour shifts daily.

  • Type of work
    • Tour Guides, Information & Heritage
  • Requirements
    • Driver's Licence (C)
    • National Police Certificate *

    Outgoing, energetic and enjoys people

    Please Note: As each organisation provides different levels/types of insurance, volunteers are reminded to check with the organisation as to the level of coverage for volunteers due to various restrictions to ensure they are covered for the roles they will be undertaking.

    * May be arranged via the Organisation. Details to be provided on expression of interest.

Welcome all passengers and other visitors to Launceston airport and provide accurate and courteous information about the airport's services and facilities. Be alert to, and report, any safety - security and service issues to the relevant person (this includes unattended baggage, hazards, etc.) Report any maintenance issues (this includes spills, overflowing bins etc.) ensuring the ongoing serviceability and cleanliness of terminal facilities and equipment e.g. ATM's, Internet kiosks, TV screens and monitors, lighting, automatic doors etc. Actively participate in the Launceston Airport customer Service Charter staff reward and recognition scheme, nominating staff of our service providers when outstanding service excellences witnessed. Conduct occasional passenger satisfaction surveys when requested.


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