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Op Shop Assistant Team Leader

RSPCA Victoria
Logo for RSPCA Victoria

About Us

The Royal Society for the Prevention of Cruelty to Animals (Victoria) is a non-government, community-based charity that works to prevent cruelty to animals by actively promoting their care and protection.  RSPCA Victoria was established in Melbourne in 1871. Since this time, the RSPCA has become Australia’s leading animal welfare charity.

Volunteers are an integral part of the RSPCA team. They play an active and vital role in helping to support our work to improve the welfare of animals and protect them from cruelty and neglect. Volunteering involves commitment, dedication and passion.

Role Purpose

RSPCA Victoria Op Shops are entirely volunteer operated, providing much needed funds to support RSPCA Victoria achieve our vision of “ending cruelty to all animals”.  The Op Shop Network also plays a visible role in the wider community as the “face” of RSPCA Victoria.

The Role of Op Shop Assistant Team Leader exists to ensure successful Op Shop operations at a local level in line with RSPCA Victoria policies, processes and values.

This role requires excellent people skills to lead and guide a team of volunteers, the ability to work independently and meet RSPCA Victoria expectations around reporting.  The Op Shop Assistant Team Leader is responsible for supporting the Op Shop Team Leader and also has responsibility for the day to day operations of the Op Shop.  You will be supported by the Op Shop Team Leader, the Op Shop Support Team and the wider resources of RSPCA Victoria.

Key Responsibilities

The Volunteer Op Shop Assistant Team Leader’s duties may include:

  • Working collaboratively with the Op Shop Team Leader, to play a leadership role within the Op Shop; to a positive culture in the Op Shop, including motivating, training and supporting the volunteers and working with the Op Shop Support Team to identify and raise issues appropriately including customer service complaints and issues if they arise
  • Ensuring the Op Shop operates in accordance with the Op Shop Operational Manual and RSPCA Victoria policies and procedures, including Financial and Wellbeing Health & Safety
  • Ensuring financial paperwork (daily takings and banking) are completed accurately at the end of the day and by two people and mailed /processed accordingly as required
  • Working with the Op Shop Support Team regarding continuous improvement, campaigns and implementing new policies and procedures
  • Submitting reports to the Op Shop Network Coordinator, as required
  • Delegation of daily tasks to rostered volunteers in consultation with the Team Leader ensuring smooth store operations (e.g. ensuring the counter is manned at all times and take appropriate breaks, etc.)

If you have a passion for animal welfare and would love to help the RSPCA Victoria raise much-needed funds to support our vision of ending cruelty to all animals, please consider this opportunity.

You can not apply for this role as it is no longer available.