We are a unique organisation as we are not limited to a specific community services sector, therefore, we are in a position to be able to assist the community where it is deemed required and that are in alignment with the capabilities of our team.

In this role, you will be joining an organisation of passionate volunteers offering empathic and unique personalised services within the community.

Key responsibilities include: • Working closely and building collaborative networks with volunteers, clients and consultants to ensure the smooth delivery of service while meeting operational objectives. • Contributing to the development, implementation, and monitoring of Client Services initiatives, policies, and procedures based on relevant legislation and contemporary service management practices. • Active involvement in the client services recruitment process along with HR • Assist the Manager in monitoring staff and their performance and coordination of internal training programmes along with HR. • Administration duties including maintaining calendars of Client services team; compiling reports and maintaining records; arranging meetings, etc.

Skills & Qualifications • Tertiary qualification Community Services; Social work; Psychology; Law; or relevant field is highly desirable.

Experience • 2+ years of experience as an Australian Social Worker/Psychologist/Lawyer/etc. with proven experience in officer/advisor/Manager position. • Proven ability to interpret legislation, regulations, policies and procedures. • A high level of ability to interact proactively with management and staff at all levels of the organisation in the resolution of Service delivery issues.

Knowledge & Skills • A well-developed knowledge of Client Service functions and procedures • Outstanding organisational and time-management abilities. • Problem-solving and decision-making aptitude, including being able to identify issues and resolve in a timely manner. • Excellent interpersonal and communication (written & oral) skills. • Advanced computer literacy in MS office software.