Vinnies Community Hubs

Community Support Centres (Hubs) are a point of contact for people seeking assistance from the St Vincent de Paul Society. The Hub also provides services that support people to achieve stability in their lives through empowerment and self-determination for those who reside in the area.

As a Volunteer Client Support Officer, you will play a central role in the operations of the Hub, making a significant and valuable contribution to the Society.

The Volunteer Role

The Volunteer Client Support Officer will perform a variety of tasks including:

• Provide exceptional customer service;
• Welcome visitors to the Hub and incorporating a W.E.C.A.R.E model;
• Interview and assess clients impartially, in relation to their needs and enquiries;        Provide appropriate support to clients and follow up where required;
• Advocate and negotiate on behalf of the client when required; and
• Provide support and consult with Hub coordinator.

The volunteers we are seeking will ideally:

• Be a people person – welcoming, encouraging and positive;
• Be willing to work within the ethos of the St Vincent de Paul Society;
• Be respectful of others and flexible in their attitude to work and the team;
• Have basic literacy and writing skills;
• Be initiative driven, reliable, punctual with a can-do attitude and sound decision-making skills; and
• Have an understanding of, and a willingness to maintain strict confidentiality at all times.

We welcome those with previous client support experience to share their skills with their fellow volunteers in the hub.

Why join Vinnies as a volunteer

Volunteering is a great way to interact with like-minded people and build friendships.

Your contribution as a volunteer will bring you a feeling of satisfaction knowing you are working for an organisation that makes a difference for those in need. It will provide an opportunity for those who would like to gain office and administration training and experience and an avenue for you to share your expertise and talents.

Our volunteers are an integral part of the ongoing success of Vinnies services, and in achieving the goals outlined in the St Vincent de Paul NSW’s Strategic Plan.

If you are interested in becoming a much-valued Vinnies volunteer, please hit the APPLY button below.

Vinnies

The St Vincent de Paul Society assists people experiencing poverty and inequality and works to shape a more just and compassionate society. We assist in offering “a hand up” to people in need. We do this by respecting their dignity, sharing our hope, and encouraging them to take control of their own destiny.

The St Vincent de Paul Society NSW (the Society) is committed to being a Child Safe Organisation. The Society has developed a clear, accountable and transparent Policy and Procedures to ensure that it complies with relevant legislation and that all children and young people who come into contact with the Society are kept safe and are supported to the best of our capacity.

St Vincent de Paul Society (NSW) is an Equal Opportunity host and is committed to engaging a diverse workforce. The Society strongly encourages applications from people from Aboriginal and Torres Strait Islander background, people with disability, people from diverse cultural and linguistic backgrounds and mature aged applicants.