The ideal candidate will have well developed communication and interpersonal skills and a willingness to work outside of regular office hours on occasion. The following competencies are desirable

·    Well-developed customer service skills, high degree of empathy and ability to represent SOA in a professional manner at all times ·    Excellent written and oral communication skills ·    Good time management skills. ·    Excellent interpersonal and relationship skills with a warm and persuasive     telephone manner The Key responsibilities include

. Liaise with donors to provide excellent customer care, via professional and         timely communication via email, phone and mail ·  Attend to outbound calls, for example to thank people for their donations, to reactivate regular gifts or to update payment or contact details ·    Respond to inbound enquiries including cancellations, upgrades and              downgrades ·    Process and distribute receipts for donations in a timely manner and liaise with finance as needed on donation processing ·    Accurate entry of supporter information and updating of records .    Comply with data protocols, privacy policy, and data collection and storage procedures

Education and Experience

·    A relevant Tafe certificate in marketing/ hospitality or undertaking similar tertiary qualification ·    Knowledge of Special Olympics Australia and programs