RESPONSIBILITIES AND DUTIES:

• Serve customers.
• Assist ER clients who have appropriate vouchers.
• Answer telephone.
• Keep shop and work area tidy.
• Place “Open/Closed” sign on front door as appropriate.
• Place sandwich board sign out in the morning and remove it when the shop is closed.
• Display new stock in shop, on racks in appropriate areas and complete window displays of items.
• Remove old stock to back sorting room as necessary.
• Ensure there are sufficient folded plastic bags in the shop.
• Ensure there are sufficient “items on hold” sheets in the shop, and notify Manager when more are needed.
• Handle and keep a of record money according to Op Shop procedures.
• Provide service as required in consultation with Shop Manager.
• Adhere to and support LCC’s policies and procedures.
• Model ethical behaviour and practice consistent with the Christian ethos of Lutheran Community Care as outlined in the Code of Conduct and stated Values and Philosophy.
• Adhere to LCC’s Service Standards respecting the privacy and confidentiality of individuals and families accessing services.
• At all times provide a welcoming, hospitable atmosphere.
• Promote and adhere to LCC’s Work Health and Safety guidelines. Maintain a safe and healthy workplace, identify and act upon potential workplace hazards and identify and implement procedures to manage and minimise risks within your team environment.
• Use safe practice if working alone.
• Give notice to the Shop Manager if you are unable to meet your commitments.