Volunteers in this role would attend our centre regularly and become acquainted with our clients.  Our staff will introduce you to individuals who may need assistance, and as you learn what people need, you could offer one-on-one support or organise group lessons which our clients could participate in. Particular skill areas include:

• Services & information – finding, storing and protecting digital information and content, Centrelink, Medicare, My Aged Care 
• Communicating– interacting, collaborating, sharing and connecting with others
• Transacting – buying and selling goods and services, banking
• Problem-solving - accessing tutorials to build new skills, finding internet support groups to solve common problems, accessing tech support online
• Creativity– writing, photography, music and video

Digital Mentors are not IT experts. They are ordinary Queenslanders who want to give back to their community by teaching basic skills and helping to build others’ confidence in using digital technologies. The most important characteristics of a good Digital Mentor are empathy and patience!