Skip to main content

Referral Agencies Committee (RAC) member

  • Location: Marrickville Metro NSW
  • Commitment: Regular - more than 6 months
  • Category: Community Services
  • Time Required

    RAC volunteers are asked to commit for: - a minimum of 12 months; - participation in at least 1 – 2 events per month (in addition to the monthly team meeting). Given the preparation, follow up and administration required (not to mention significant travel - at own cost), this commitment can be typically be expected to require something like 8 hours per business week minimum.

  • Suitable for
    • Families with Children
    • People with disability
    • Skilled Volunteers
    • Wheelchair Access
  • Type of work
    • Governance, Boards, & Committees
  • Training

    All training and induction is provided

  • Reimbursement


Duties and responsibilities:

Dress for Success Sydney (DfSS) offers an extensive range of opportunities to volunteer and to contribute to DfSS’s mission of empowering women to achieve economic independence.

Understanding DfSS’s referrers and their clients’ needs and delivering solutions for mutual benefit is key to our success and requires time, persistence, ownership and follow up – we are a sales force.

A pragmatic approach to overcoming barriers and delivering results is key. We are volunteers working for a not for profit. This is an advantage when selling our services but means we need to be pragmatic in our approach and the resources we have access to.

The RAC is a small, entrepreneurial team working flexibly and supporting each other as well as investing time to upskill new members. The expectation is that the sales activity (reactive and proactive workload) is shared equitably and fairly across the team.

Volunteers accepted into RAC will be upskilled so the time invested in their induction, needs to be reciprocated with certainty of their commitment for a minimum term and monthly effort. Alternatively, there are many other volunteer opportunities in DFSS better suited to volunteers with other important, competing priorities and/or limited time during the business week or those in between jobs.


RAC members must be confident:

  • to cold call (by phone or face to face).
  • to participate in twice yearly ‘Walk the High Sts’ campaigns which is a mandatory part of the role of RAC members;
  • to research, prepare and ask the right questions of new referrers in order to relevantly position the appropriate services of DfSS to drive referrals and build strong, ongoing relationships;
  • relationship build across different levels of our referrers’ teams. This also requires ownership and follow up on a case by case basis;
  • to attend/present/network at expos and other events and tailor the approach/information provided to the audience and objectives of the session.

Minimum Requirements

Past experience has shown that to deliver the budgets set by the Board, RAC team members must be able to commit to minimum contribution guidelines. This is said recognising that everyone has other commitments outside of DfSS. So, we need to be comfortable that applicants are realistic about the commitment and effort needed. The final decision is that of team leader, whose role is to: create an entrepreneurial, collaborative sales team that continually delivers results;

  • provide clarity, the right climate and build competencies to allow team members to succeed whilst recognising team members’ efforts so they enjoy their participation; and
  • lead by example – RAC is DfSS’s sales force building long term, mutually beneficial relationships with referrers.