Sign in to view your email alerts and activity

Sign in

To view your email alerts and activity.
We will send you an email to confirm your email address.

EAPA Interviewer Volunteer - Wyong Regional Office

St Vincent de Paul Society NSW
Logo for St Vincent de Paul Society NSW

Vinnies and the team

The Wyong Regional Office facilitates the collection of Society data used by State and the Diocesan office to create a picture of the impact of the work our Conference, Volunteers, Members and Special Works are having on the local community. This data is then used to advocate to Government on behalf of those socially and financially disadvantaged in the local community.

The Wyong  Regional Office also houses the EAPA Program (Energy Account Payment Assistance) for clients that need emergency assistance with their Electricity & Gas Bills (Criteria applies)

We are seeking volunteers to provide a friendly and professional service to clients at the RR Room in the Regional Office at Chatswood, either face to face or by telephone guided by the Society’s policies and guidelines. To undertake all associated interviewer duties including; appropriately identify client needs and offering necessary support including referral to other services.

The Volunteer Role

  • Welcoming clients in a way that builds their confidence in themselves and the service
  • Actively listening to clients to ascertain their needs
  • Providing appropriate assistance where necessary
  • Referring clients to appropriate counsellor / social worker / agency when required
  • Maintaining relevant records
  • Effectively working with others including seeking assistance in decision-making when required
  • Maintaining clients confidentiality and privacy
  • Entering client details into our GKO system & EAPA Online

We need volunteers with:

  • A willingness to be trained, receive direction and feedback from supervisors
  • Ability to volunteer as part of a team and contribute to the working environment in a positive, supportive and co-operative manner
  • Follow the Society’s policies and procedures
  • Sensitivity to different political / cultural / ethnic backgrounds and a respect for multiculturalism
  • Administration skills
  • Good listening skills and empathy
  • Understanding and willingness to maintain Self-Care

Why join Vinnies as a volunteer

  • Community engagement in a program where you will be appreciated
  • Utilising your skills to help people who are disadvantaged
  • Opportunity to acquire new skills and obtain a professional reference

This role is open ended; however, we are seeking volunteers who can offer at least three months commitment.

The St Vincent de Paul Society NSW (the Society) is committed to being a Child Safe Organisation and to engaging a diverse workforce. The Society strongly encourages applications from people from Aboriginal and Torres Strait Islander background, people with disability, people from diverse cultural and linguistic backgrounds and mature aged applicants.

You can not apply for this role as it is no longer available.