Loyalty Program Manager.
Invisible Illnesses IncThe successful candidate will be a hands-on individual with the ability to work autonomously and to assist with the key deliverables in a fast-paced environment. This role will suit a self-motivated candidate who can manage conflicting priorities and stakeholders, follow up on issues and has excellent oral and written communication skills.
As we are a WA support group and we have members throughout our loyalty program will need to reach into the 4 quadrants of Perth (North, South, East & West) as well as some of the larger regional areas such as Bunbury, Albany, Katanning, Northam & Geraldton. Being such a large area to manager you will be required to recruit others to oversee each of these areas and who will report back to you.
• Reporting to the President, Vice President and the Executive Team.
• Responsible for the management and development of this program.
• Develop an integrated channel strategy aimed at increasing the number of acquisitions to the database.
• Manage external relationships with industry suppliers.
• Monitor the loyalty card customer service processes and customer service standards.