CIS Merri-bek is a Community Information and Support Victoria branch, an independent not-for-profit organisation. CIS Merribek provides information, support, referrals and emergency relief to people within the City of Merri-bek. The service is free, confidential, impartial and independent. And respects everyone's right to make their own decisions.

Volunteer Community Support Workers provide support within the agency and have the following key duties:

• Assist people in crisis by providing emergency relief in the form of supermarket vouchers, fuel cards, phone cards, and other financial assistance. • Assist people seeking information and/or support by accessing information from brochures or Internet databases • Identify and assess client requests and needs and provide referrals to appropriate agencies and assistance programs • Advocate on behalf of clients and help them to access other assistance programs • Provide practical administrative support as required (e.g. help with drafting letters, filling out forms) • Follow established agency policies and procedures as required

This position is available to those with qualifications and/or extensive experience in social work or community services working with vulnerable people.

It may also suit current Community Services or Social Work students who have completed their first placement and would like valuable experience in the field.