How can you help a family flourish?

As a volunteer driver with Intensive Family Support Service (IFSS) at Underwood, you will be part of a dedicated team supporting local families in Logan who have reached out to UnitingCare for assistance.

Transport often presents a significant barrier for clients attending important appointments, and volunteer drivers will assist clients to attend appointments consistently while building their capacity to travel independently in the future. Volunteer drivers provide transport between family homes and appointments (such as group education, medical appointments, counselling), assisting families to move towards achieving case plan goals around increasing child and family well-being, building stronger attachments, enhancing parenting skills, and growing community participation.

Responsibilities include: • Undertaking training and induction before providing transport support; • Transporting and interacting with client families, using a UnitingCare fleet vehicle in line with established policies and procedures. • Working within the practice guidelines, policies and procedures of UnitingCare and IFSS; • Following UnitingCare’s values of compassion, respect, justice, working together, leading through learning; • Transparent communication with clients and members of their care team including caseworkers, team leaders, volunteer coordinator; • Seeking support and guidance when needed; • Respecting client’s rights and confidentiality, and working withinquality and risk frameworks.

What you will bring to the volunteer role: • Excellent communication and interpersonal skills to build rapport and trust with families; • Ability to learn about families and provide support in an empathetic and non-judgemental manner; • Desire to work with vulnerable families who have complex and diverse support needs; • Desire to work with families to build on their strengths and abilities, including addressing challenges to attending appointment. • Willingness to work from a trauma-informed approach and maintain clear boundaries. • Ability to work independently, and seek support when needed. • Self-awareness and ability to reflect on personal limitations and learning needs. • Acceptance and respect for all people regardless of individual differences. • Commitment to working within the beliefs, mission, values and policies of UnitingCare and adhering to relevant legislation.