Red Cross ES volunteers provide a diverse range of services within the community to help people prepare for, respond to and recover from emergency events. It is essential that ES volunteers are interested in, and willing to provide, services in these areas. Our work is people-focused, and based on psycho-social support: what we do is largely about listening to people, supporting them, making connections, and providing information as required. However, our work does not involve counselling. • Deliver Red Cross services before, during and after emergencies • Uphold and promote Red Cross humanitarian values, Fundamental Principles and Code of Conduct and ensure that you treat all Red Cross staff and volunteers in a respectful and supportive way • Commitment to respond to activation requests with availability, and attend emergency activations as practicable • Communicate with and take direction from a Team Leader during operational activities • Work collaboratively with other agencies and community members in activities and exercises • Contribute to building and maintaining a strong and collaborative team environment • Attending regular team meetings, with a minimum of 3 per year • Ensure that at all times you represent Red Cross professionally and in line with Red Cross policies • Promote and contribute to a safe working environment in line with work health and safety principles and policies • Engage with the REDS database, and maintain your personal information (including qualifications, compliance checks and availability