Case managers and support workers provide information, advocacy and referral support that assist clients to access available and relevant resources to attain their identified goals, thus promoting their physical & mental wellbeing and quality of life.

Case Managers should navigate with careful consideration of the client's individual, diverse and special needs, including aspirations, choices, expectations, motivations, preferences and values and available resources, services and supports.

Key Areas of Accountability

• Conduct client screening and assessments (remotely and in-home client assessments, if necessary) ensuring care, lifestyle and budget needs are met and maintained within care requirements and organisational guidelines.
• Coordinate and allocate your case leaders, perform risk assessments and ensure compliance indicators are met.
• Outline a schedule to assist clients access available and relevant resources and coordinate its implementation (care coordination) with the case leaders.
• Monitor and evaluate the process, and suggest optional/additional plans to improve upon client goals or expectations.
• Respond to emergency situations with the support of internal and external support services.
• Network & build relationships within the community, whilst maintaining a high level of service to your existing client base.
• Participate in case management team meetings with internal stakeholders like Program Development Coordinator, Business Coordinator, State Managers etc.
• Maintain client files and statistical records including written reports, detailing the progress of the client.
• Assist Service Coordinator with ongoing support for case leaders, social workers, psychologists etc.