The Boroondara Volunteer Resource Centre is advertising this role on behalf of State Library Victoria.

The State Library Victoria is seeking Volunteer Greeters to be stationed alongside staff at entry points to help welcome visitors, provide directions, escort visitors to where they need to go, and refer questions to Library staff as required.

Tasks and Responsibilities:

• Provide exceptional visitor experiences
• Provide a warm greeting to visitors as they enter and exit the Library
• Proactively assist Library visitors to identify Library services, programs and the areas of the Library they can use for different purposes
• Personally escort visitors around the Library
• Answer basic queries and refer policy and reference questions to Library staff
• Confidently communicate and connect with people of all ages and backgrounds
• Encourage visitors to spend time in the Library, using a positive attitude to point out features of interest and provide advice on things to do in the time visitors have to spend in the Library
• Be an active ambassador for the Library and tourism in the City of Melbourne
• Become familiar with the Library building and the Vision 2020 redevelopment project and maintain a satisfactory level of competence as a Greeter, including active participation in ongoing training, attending quarterly Greeters meetings and development and evaluation as required

Skills and Experience:

• Interest and/or experience in a cultural or customer/visitor service environment.

• Ability to engage with people in a friendly, professional manner and to make them feel welcome.

• Excellent communication and interpersonal skills with the ability to listen, ask questions and communicate clearly and confidently.

• Well-developed cross-cultural communication skills and ability to connect with diverse Library visitors.

• The ability to speak a second language will be well regarded.

• Be aware of and behave in accordance with all relevant library policies and procedures

• Ability to volunteer for 3 hours per fortnight for a minimum period of 12 months

  Benefits in undertaking this volunteer role:

• Access to State Library Victoria volunteer events

• Access to the Billabong, our spacious staff and volunteer tearoom, with lockers and free tea and coffee

• Discounts at Mr Tulk Café and Readings book shop at the Library

• Discount on Friends of the Library membership

• The opportunity to become part of a strong community of volunteers and staff at one of Australia’s leading cultural institutions

Note: Applications will need to be submitted online by Monday 2 March 9am.