Responsibilities for this role are:

• Leading guided tours providing engaging and informative tours for visitors, sharing the property's history, architecture and significance while ensuring a positive visitor experience

• Encourage visitor interaction sharing anecdotes and fostering discussion to enhance the learning experience

• Create an inclusive atmosphere where visitors feel welcome and valued

• Monitor the health and safety of the visitors and fellow volunteers by following the property's health and safety guidelines

Training:

• Induction and familiarisation visit with the property and staff

• Guidance on the content and delivery of tours

• On-the-job training in tour delivery and customer service

• Guidance on providing a positive visitor experience during special events and exhibitions

• Ongoing support from staff and fellow volunteers

Benefits :

• Contribute to the preservation of the properties and help educate visitors about the properties' historical significance ensuring visitors understand the importance of conservation efforts

• Meet and interact with visitors from all over the world, creating meaningful connections and sharing your passion for heritage and history

• Practice your public speaking skills and develop your confidence.