• Ongoing position - minimum 6 months commitment
• Desirable commitment is one day a fortnight  for 2 hours but if you are a busy person we also have flexible on-call volunteer positions available
• Shifts start at 7:30am until 9:00am

The program

Red Cross supports older people who live alone or who have few social connections to help improve their well-being. We believe that having good social connections are essential for all aspects of health. Telephone Support program provides daily telephone calls to check on the well-being of people who live alone and are at risk of an accident or illness that may go unnoticed.

The purpose of the Home Support Programs is to strengthen people’s capacity to participate in community life, maintain or regain independence and stay living in their own home for longer. We do this by providing Transport and Telephone Support services to aged people experiencing social isolation and/or are frail and require assistance with daily living.

The opportunity

For this role, you will be able to listen and communicate effectively with clients in a caring and courteous way regarding their health, well-being and interests. You will know how to recognize issues and concerns and provide clients with appropriate support and reassurance. You will be able to maintain accurate records of all calls using allocated call sheets and follow organisational procedures.

Being able to speak a second language and having customer service experience will be a bonus but is not necessary.

The impact

As a Telephone Support Caller Volunteer, you will help your clients to feel safe and connected to their community by listening and providing a friendly voice. We offer on the job training and support and ongoing training opportunities as required.   

Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with different lived experience, abilities, gender, ethnicity, age and sexual orientation.  We are a child safe organisation with zero tolerance of any harm to children.  Our vision is to be trusted as the leading humanitarian organization making a genuine difference in the lives of people and communities.

Thank you for considering volunteering at Red Cross. We also have great career opportunities.