Key Tasks Key Activities and Expectations

Transportation Service

Assist with providing quality transport service

Assist to load and unload goods to and from the vehicle

Operate in a manner that promotes effective teamwork, good relationships with customers, donors and fellow team members

Be prompt, courteous and respectful when interacting with others

Assist with keeping customers and donors informed and updated of agreed delivery/collection times

Safely transport items on time

Strict adherence to WHS policies in relation to the lifting and moving of furniture and goods

Actively promote TSA in a positive manner at all times

Wear a supplied uniform and identification at all times when undertaking TSA duties

Provide Quality Customer Service

Exhibiting professional image of the office environment, displaying professionalism and integrity at all times.

Accurate information provided to customers.

Refer people to appropriate Salvation Army services. Follow up with Manager if unsure.

Listen carefully, and acknowledge and refer concerns, issues or queries to Manager.

Maintain a Safe and Healthy Environment

Monitor and rectify any health and safety concerns within the centre.

Escalate issues that cannot be attended to the Manager.

Assist with checking windscreen washer reservoir, fuel, oil and water levels and tyre pressure, and record all details in the vehicle’s logbook

At the end of each trip, assist with cleaning and re-fueling vehicle, return vehicle to the site, complete logbook details and report any difficulties or vehicle repair/maintenance issues to Manager

At all times ensure the vehicle mobile telephone is switched on, is contactable at all times and is safely secured within the vehicle

In the event of any incident occurring or a near miss, inform Driver and complete an Incident Report Form

Immediately report any health and safety concerns, notifiable incidents and near misses, to Senior Team Leader and ensure any hazards are controlled until rectified.

Ensure hazard, incident and accident form is completed when required in a timely manner.

Qualifications and Experience Requirements for the Position

Good communication skills.

Mandatory Requirements of the Position

Integrity checks are required for this role

Complete Mission Volunteer induction, training and registration.

A reasonable level of fitness to meet the inherent requirements of the role.

Closed footwear must be worn at all times.

Required Capabilities

Shows personal motivation and commitment to completing work activities effectively.

Supports a culture of integrity and professionalism.

Represents the organisation in an honest, ethical and professional way.

Recognises and respects the rights and beliefs of others in a non-judgemental way.

Connects positively with colleagues and partners within and outside TSA.

Works as a supportive and cooperative team member, shares information and acknowledges the contribution and support of others.

Provides service appropriately and responsively to the needs of the people.

Demonstrates accountability aligned to internal and external requirements.

Supports and acts in compliance with the records, information and knowledge management requirements of TSA.

Identifies and follows safe work practices to perform all duties in a safe manner, ensuring the safety and well-being of self and others.