About The Salvation Army

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by:

Caring for people Building healthy communities Creating faith pathways Working for justice The Salvation Army is one of Australia’s largest and most-loved charities, helping Australians find hope amid personal hardship. On average, The Salvation Army helps a person through our network of services and programs across Australia every 17 seconds.

About the role

The Corps Receptionist is key in the smooth running of our centre, providing the first point of contact and initial support for our visitors. The role brings a variety of reception activities such as welcoming clients and answering calls, as well as some administrative support to the team. This role is ideal for someone who loves to make a great first impression for visitors and callers, but also loves creating order and refining processes. Receptionists are highly valued team members as they are the face of our church and welfare support team.

Key responsibilities

Bring your dynamic organisational skills to respond to incoming calls, emails and greeting of visitors, whilst also using those quieter times to do data entry, preparing documents, reports and spreadsheets. Apply your well-honed IT skills to using online systems for information entry and retrieval. Bring your attention to detail, professionalism and integrity to ensure that confidentiality is adhered to at all times. Qualifications and skills (desired/required)

Experience in a reception environment is highly regarded Administration skills are essential Proficiency in Microsoft Word, Excel and Sharepoint Confident with online systems and software, as well as using printers (specific on the job training will be provided) Strong verbal and written communication skills Capabilities and personal attributes

Manage Self: Presents a demeanour that is appropriate to work setting and role; shows personal motivation and commitment to completing work activities effectively.

Act Ethically and with Integrity: Is reliable and trustworthy; acts consistent with TSA vision, mission and values; respects TSA’s Christian identity and activities; supports a culture of integrity and professionalism.

Show Respect: Recognises and respects differences in culture, style and viewpoint; responds in culturally appropriate ways.

Communicate Effectively: Clarifies own understanding; appropriately requests and provides information verbally; writes in a way that is logical and easy to follow; requests and provides information in well written formats; writes fluently in a range of styles and formats.

Works Collaboratively: Works as a supportive and cooperative team member, shares information and acknowledges the contribution and support of others; engages with others to share information and solve issues and problems jointly.

Lead Safety and Wellbeing: Performs all duties in a safe manner, ensuring the safety and well-being of self and others; participates in and contributes to WHS consultation.

Think Analytically and Solve Problems: Finds and checks information needed to complete own work tasks; shares ideas about ways to improve work tasks and solve problems; identifies ways to improve systems or processes which are used by the team/unit/department.

Background check requirements

Background checks play an important part in our commitment to being a safe organisation. Where an applicant has disclosable history, the selection process includes a fair assessment and a risk management approach. Collection of personal information is handled per our privacy and confidentiality policies. Below is what is required for this role:

As this role involves dealing with confidential information and vulnerable people, it requires a Police Check

Development opportunities with this role

This role will give volunteers an opportunity to continue to develop skills and build experience in reception – specifically dealing with vulnerable community members, as well as administration and the use of computer systems and software. Additionally, there will be access to a range of training opportunities and insight to the work of a large not-for-profit religious organisation with expressions in many different areas of society.

Time Required & Commitment

Monday, Wednesday & Friday 9.00 am – 12.00 midday.